If your audit appears to be stuck on "Running..." and not progressing as expected, it may require manual intervention due to a temporary snag in our automated system.
Follow these steps to resolve the issue:
Step-by-Step Resolution Process
1. Contact Klar Support
If your audit is stuck, please reach out to us through the chat feature on the Klar platform or by emailing us directly at [email protected]. Our support team is ready to assist you and address the issue promptly.
2. Point Reimbursement
Once alerted to the issue, our team will manually add back the point that was deducted for the audit. This ensures you do not lose out on your valuable points due to technical difficulties.
3. Restarting the Audit
We will manually restart the audit for you, ensuring it resumes and completes properly, providing you with the necessary insights as intended.
What to Expect
Timely Response: Our support team aims to resolve such issues quickly, minimizing any disruption to your optimization process.
Continuous Updates: You’ll receive updates through the chat or email about the status of your audit and any actions taken.
Need Assistance?
If you encounter further issues or if your audit routinely gets stuck, please do not hesitate to contact our support team. Your satisfaction and the efficiency of your audits are a top priority for us.